Helping You Get a Good Night’s Sleep
We take your sleep health seriously, which is why we have respiratory therapy professionals on staff to help you find the right equipment and supplies to treat your sleep disorder. Read about the sleep apnea services we provide below and what you can expect during the process.
What to Expect When Ordering Your Sleep Apnea Equipment
- Fast delivery of your sleep apnea equipment—same-day delivery is offered, usually within three hours.
- Once we deliver it to your home, our experts will set it up for you and make sure you know how to use all the equipment properly.
- You’ll receive a plan of care for your CPAP or BiPAP machine that has been provided.
- You’ll receive a follow-up phone call within five days to ensure that you understand your equipment.
- You can call us 24 hours a day at (800) 540-7252 with any questions that you may have.
What to Expect After Starting Your Sleep Therapy
The following steps outline the general follow-up process you can expect once you get your sleep apnea equipment and supplies.
- You will receive a follow-up phone call five days after the initial setup.
- The patient knows they must use the device for four hours a night on 70% of the nights for 30 consecutive days.
- The respiratory department will download the compliance report 45 days after the initial setup date.
- The respiratory department will fax or email the compliance report to the physician. If the patient is non-compliant, someone from the respiratory department will call the patient and inform them that they’re not using the equipment per the Rx and encourage them to do so. Another download will be scheduled for two weeks.
- If the patient is non-compliant after the two-week repeat download, a respiratory representative will notify the physician.
- The respiratory department will download the compliance report again six months after the 45-day download and every six months thereafter.
- Resupply—you’ll receive a call when it’s time to reorder your supplies.
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